Question 1

When will my order ship?

Accepted Answer

Most orders are packed within one to two business days, Monday through Friday. Cut-to-order fabric and personalized items take a little longer, and the product page says so before you check out.

Question 2

How much is shipping?

Accepted Answer

Live rates are calculated at checkout based on your address and basket. Standard U.S. shipping is complimentary on qualifying orders over $75.

Question 3

Do you ship internationally?

Accepted Answer

Not currently.

Question 4

Will my fabric arrive as one continuous cut?

Accepted Answer

When inventory permits, multiple units of the same fabric are cut as one continuous length. Email us before ordering if a continuous cut is essential to your project.

Question 5

Can I return cut fabric?

Accepted Answer

No. Fabric cut to your chosen length cannot be returned to inventory, so it is final sale, along with clearance and personalized items, unless it arrives damaged or incorrect.

Question 6

What can I return, and how long do I have?

Accepted Answer

Unused, eligible products can come back within 30 days of delivery, undamaged and in their original packaging. Email us for return instructions before you send anything.

Question 7

When will I see my refund?

Accepted Answer

Approved refunds go back to your original payment method within five business days after we receive and inspect the return.

Question 8

What if my order arrives damaged or incorrect?

Accepted Answer

Email your order number with clear photos of the product and packaging. We cover replacement or return costs for anything damaged or incorrect.

Question 9

Can I change or cancel an order?

Accepted Answer

Email us as soon as possible. We may be able to change or cancel an order before it is cut or packed, but we cannot guarantee changes once processing has started.